Standard No.:	DB32/T 4862-2024
English Name:	Specification for complaint handling service of agricultural products e?commerce platform
Chinese Name:	农产品电子商务平台投诉处理服务规范
Chinese Classification:	A12    Supply and Use Relation
Professional Classification:	DB    Provincial Standard
Source Content Issued by:	Jiangsu Adminstration of Market Regulation
Issued on:	2024-09-20
Implemented on:	2024-10-20
Status:	valid
Target Language:	English
File Format:	PDF

本文件规定了农产品电子商务平台（以下简称“平台”）投诉处理的基本要求、机构及设施设备要求、人员要求、服务要求、服务评价与改进。
本文件适用于以农产品零售为主的电子商务平台的消费者投诉处理服务工作。