Standard No.:	T/CAQ 10301-2022
English Name:	Evaluation criteria for Customer Relationship Management
Chinese Name:	顾客关系管理评价准则
Chinese Classification:	A00    Standardization and Quality Management
Professional Classification:	T/    Social Organization Standard
ICS Classification:	03.120.10 03.120.10    Quality management and quality assurance 03.120.10
Source Content Issued by:	CAQ
Issued on:	2022-09-21
Implemented on:	2022-10-1
Status:	valid
Superseding:	公告：中国质量协会关于公布2025年度团体标准复审结果的公告
Target Language:	English
File Format:	PDF

本文件提出了顾客关系管理的基本理念、管理框架和基于这些内容的评价方法。
本文件适用于实施顾客关系管理的各类组织，为组织提供自我评价依据，也可用于第三方评价。