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| Chinese National Standard Category: Standardization and Quality Management |
| English Title: | Quality management—Customer satisfaction—Guidelines for complaints handling in organizations |
| Chinese Title: | 质量管理 顾客满意 组织投诉处理指南 |
| Standard No.: | GB/T 19012-2019 |
| Category No.: | A00 |
| Issued by: | SAMR; SAC |
| Issued on: | 2019-06-04 |
| Implemented on: | 2020-1-1 |
| Status: | valid |
| Superseded by: | |
| Superseded on: | |
| Abolished on: | |
| Superseding: | GB/T 19012-2008 Quality management—Customer satisfaction—Guidelines for complaints handling in organizations |
| Word Count: | 16500 words |
| Similar Standards: | GB/T 44651.2-2025 GB/T 44651.3-2025 GB/T 27206-2025 T/SCETIA 1002-2025 GB/T 44165.7-2025 GB/T 44165.8-2025 GB/T 44165.9-2025 GB/T 29289.2-2025 GB/T 28803.1-2025 GB/T 46691-2025 GB/T 46710-2025 GB/T 46709-2025 GB/T 46711-2025 GB/T 27433-2025 DB32/T 5213-2025 DB32/T 5215-2025 DB32/T 5198-2025 GB/T 46391-2025 GB/T 46304-2025 T/HTAA 005-2025 |
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