GB/T 19012-2008 English Version, GB/T 19012-2008 Quality management—Customer satisfaction—Guidelines for complaints handling in organizations (English Version)

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GB/T 19012-2008 Quality management—Customer satisfaction—Guidelines for complaints handling in organizations (English Version)
Standard No.:	GB/T 19012-2008	Status:	superseded remind me the status change Email:
Target Language:	English	File Format:	PDF
Word Count:	12000 words	Translation Price(USD):	360.0 remind me the price change Email:
Implemented on:	2008-12-1	Delivery:	via email in 1~3 business day

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Standard No.:	GB/T 19012-2008
English Name:	Quality management—Customer satisfaction—Guidelines for complaints handling in organizations
Chinese Name:	质量管理顾客满意组织处理投诉指南
Chinese Classification:	A00 Standardization and Quality Management
Professional Classification:	GB National Standard
ICS Classification:	03.120.10 03.120.10 Quality management and quality assurance 03.120.10
Source Content Issued by:	AQSIQ; SAC
Issued on:	2008-5-7
Implemented on:	2008-12-1
Status:	superseded
Superseded by:	GB/T 19012-2019
Superseded on:	2020-1-1
Target Language:	English
File Format:	PDF
Word Count:	12000 words
Translation Price(USD):	360.0
Delivery:	via email in 1~3 business day

Standard

GB/T 19012-2008 Quality management—Customer satisfaction—Guidelines for complaints handling in organizations (English Version)
Standard No.	GB/T 19012-2008
Status	superseded
Language	English
File Format	PDF
Word Count	12000 words
Price(USD)	360.0
Implemented on	2008-12-1
Delivery	via email in 1~3 business day

Detail of GB/T 19012-2008

Standard No.

English Name

Chinese Name

Chinese Classification

Professional Classification

ICS Classification

Issued by

Issued on

Implemented on

Status

Superseded by

Superseded on

Abolished on

Superseding

Language

File Format

Word Count

Price(USD)

Keywords

Introduction of GB/T 19012-2008

本标准为组织内与产品相关的投诉处理过程提供指南，包括策划、设计、运行、保持和改进等过程。
本标准所描述的投诉处理过程适合作为整个质量管理体系的过程之一。
本标准不适用于需要在组织以外寻求解决的争议和雇佣关系争议。
本标准适用于各个行业和不同规模的组织。附录Ａ特别提供了针对小企业的指南。

Contents of GB/T 19012-2008

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Keywords:
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