Standard No.:	DB13/T 1330-2010
Chinese Name:	汽车销售服务规范
Chinese Classification:	T04    Basic standards and general methods
Professional Classification:	DB    Provincial Standard
Source Content Issued by:	Quality and Technology Supervision Bureau of Hebei Province
Issued on:	2010-12-10
Implemented on:	2010-12-15
Status:	abolished
Abolished on:	2025-06-19
Target Language:	English
File Format:	PDF

本标准规定了汽车销售服务规范的术语和定义、基本要求、销售服务要求、客户跟踪和投诉处理。
本标准适用于河北省境内乘用汽车4S店新车的销售和服务。
商用车、二手车、专营汽车零件、汽车装饰美容品和护养品等的销售和服务可参照执行。