Standard No.:	DB13/T 1760-2013
Chinese Name:	窗口服务规范
Chinese Classification:	A12    Supply and Use Relation
Professional Classification:	DB    Provincial Standard
Source Content Issued by:	Hebei Provincial Quality and Technology Supervision Bureau
Issued on:	2013-08-15
Implemented on:	2013-9-15
Status:	abolished
Abolished on:	2025-10-08
Target Language:	English
File Format:	PDF

本标准规定了文明窗口服务的术语和定义、基本要求、服务过程、人员和组织、设施与设备、投诉受理服务和评价与改进。
本标准适用于窗口单位向公众提供文明服务的规划、组织、实施和控制。