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| DB32/T 1972-2011 Service Standards Of Transport Service Hotline (English Version) |
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Detail of DB32/T 1972-2011
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Introduction of DB32/T 1972-2011
本标准规定了交通服务热线96196服务行为规范的术语和定义、基本要求、岗位规范、服务行为规范、服务质量评价。
本标准适用于96196交服务热线的服务行为。
Contents of DB32/T 1972-2011