Standard No.:	DB34/T 4865-2024
English Name:	Specification for complaints handling in outpatient clinic
Chinese Name:	医院门诊投诉处置规范
Chinese Classification:	C00    Standardization and quality management
Professional Classification:	DB    Provincial Standard
ICS Classification:	03.080.01 03.080.01    Services in general 03.080.01
Source Content Issued by:	Anhui Provincial Administration for Market Regulation
Issued on:	2024-07-30
Implemented on:	2024-8-30
Status:	abolished
Abolished on:	2025-11-12
Superseding:	公告：安徽省市场监管局关于《水性涂料中苯系物的高效液相色谱分析法》等1596项安徽省地方标准的公告 2025年第11号
Target Language:	English
File Format:	PDF

本文件规定了医院门诊投诉处置的基本要求、服务流程和内容、质量控制、评价与持续改进。
本文件适用于二级及以上医院。