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| GB/T 17242-2025 Specification for complaints handling (English Version) |
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Detail of GB/T 17242-2025
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Introduction of GB/T 17242-2025
本文件确立了组织处理消费者对产品与服务质量投诉的基本原则，规定了投诉处理的基本要求、程序与要求、解决争议的途径以及持续改进的要求。
本文件适用于组织接受和处理消费者对产品与服务质量的投诉。
Contents of GB/T 17242-2025