GB/T 43295-2023 Education and learning services - Requirements for distance learning
1 Scope
This document specifies requirements for distance learning services not specified in GB/T 37709-2021.
It is applicable to any distance learning services that are addressed to learners themselves as well as to sponsors who are acquiring the services on behalf of the learners.
In cases where the distance learning services are provided by an organization that delivers other methods of learning services, this document only applies to distance learning services.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content constitutes requirements of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.
GB/T 37709-2021 Learning services outside formal education - Service requirements (ISO 29993:2017, IDT)
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
3.1
distance learning services
sequence of activities, designed to enable learning, delivered while learners and facilitators are separated by time, space or both
Example: Correspondence courses, digital learning, online learning, mobile learning.
3.2
distance learning service provider; DLSP
organization or individual providing distance learning services (3.1), including any associates involved in the provision of the distance learning services
3.3
curriculum
course of study prepared by the distance learning service provider (3.2) which describes the aims, content, learning outcomes, learning and teaching methods, the amount of time required and assessment processes
[SOURCE: ISO 29995:2021, 3.6.6, modified]
3.4
evaluation
systematic gathering of information in order to make decisions about possible adjustments to the distance learning service
[SOURCE: ISO 29995:2021, 3.5.2, modified]
3.5
instructional designer
person who crafts content for a learning experience, using systematic methodologies and instructional theory
Note: Instructional designers may work alone or lead teams that include writers, editors, graphic designers, artists, subject matter experts, assessment specialists and other professionals tasked with the work of content and curriculum development. In a small enterprise or institution, a single individual may play the roles of both instructional designer and facilitator.
3.6
learner
person engaged in distance learning
[SOURCE: ISO 29995:2021, 3.2.8, modified]
3.7
learning
acquiring knowledge, behaviour, skills, values, preferences or understanding
[SOURCE: ISO 29995:2021, 3.3.2]
3.8
learning environment
physical or virtual environment in support of a learner
[SOURCE: ISO/IEC 2382-36:2019, 3.3.5]
3.9
technical literacy
ability to use, manage, understand and assess technology
3.10
sponsor
organization or individual that acquires a distance learning service (3.1) on behalf of learners, provides financial or other support for them or has a vested interest in the outcome of the learning
Example: Corporations, government agencies, persons.
[SOURCE: ISO 29995:2021, 3.2.17, modified]
3.11
facilitator
person who works with learners to assist them with learning (3.7)
Note: A facilitator is also often referred to as a teacher, a trainer, a coach, a tutor or a mentor.
[SOURCE: ISO 29995:2021, 3.11]
3.12
learner support
assistance provided to help learners with their learning (3.7)
Note: Learner support may be provided by administrators, counsellors, technical support staff, facilitators or technology (e.g. artificial intelligence).
4 General information provided by the DLSP
4.1 The general information provided by the DLSP shall meet the general requirements except GB/T 37709-2021, 4.2 a).
4.2 The DLSP shall provide information on learner support and learning environment.
5 Proposal development
5.1 The proposal development shall meet the general requirements as detailed in GB/T 37709-2021, Clause 5.
5.2 When learning takes place via a technology interface, DLSP shall provide the following:
——technical prerequisites to access and fully use the interface;
——technical support policy.
5.3 The DLSP should provide a trial period.
6 Information provided prior to the acquisition of the distance learning services
6.1 The information provided prior to the acquisition of the distance learning services shall meet the general requirements as detailed in GB/T 37709-2021, Clause 6.
6.2 The DLSP shall provide a personal data protection policy.
6.3 The DLSP shall provide information regarding its learner support, including:
——the type of learner support (synchronous, asynchronous or both);
——how to access learner support (e.g. phone numbers, email addresses);
——when learner support is available (e.g. days and hours of availability);
——a learner-support response policy (e.g. estimated response times).
6.4 The DLSP shall specify minimum requirements for the environment where the distance learning takes place.
7 Needs analysis
7.1 The needs analysis shall meet the general requirements as detailed in GB/T 37709-2021, Clause 7, except for GB/T 37709-2021, 7.2.
7.2 Prior to delivering distance learning services, the learning needs should be analysed by qualified staff, technology-based tools or both to provide learning services within the specified scope.
7.3 When learning takes place via a technology interface, DLSP needs analysis can include:
——the learner’s technological environment: what tools and media the learner has access to;
——the learner’s technical literacy.
8 Design of the distance learning services
8.1 The design of the distance learning services shall meet the general requirements as detailed in GB/T 37709-2021, Clause 8.
8.2 The distance learning service shall, where applicable:
——support personalization and adaptive learning pathways through the curriculum;
——enable active participation by learners (e.g. via participation in collaborative learning environments, participation in synchronous conversations, adherence to study plans);
——provide the design which is created by instructional designers with competences in instructional design theories and instructional design methodologies;
——regularly provide learners, facilitators, learner-support staff and learner-support tools with actionable data regarding learner progress, including guidance for how to further support the learning (e.g. scores on summative assessments, responses to free-response items, amount of time spent in the course).
8.3 The DLSP shall ensure that instructional designers construct a learning service appropriate to the goals and needs of targeted learners:
——by specifying the learning modes, media and other interactions (e.g. video, virtual reality, text) that are appropriate to the learning activity);
——by providing accessibility for individuals with special needs who require special accommodations.
Note: Special needs include disability and impairment but also giftedness.
9 Information about the distance learning services for enrolled learners or their sponsors
9.1 The information about the learning services for enrolled learners or their sponsors shall meet the general requirements as detailed in GB/T 37709-2021, Clause 9.
Standard
GB/T 43295-2023 Education and learning services—Requirements for distance learning (English Version)
Standard No.
GB/T 43295-2023
Status
valid
Language
English
File Format
PDF
Word Count
7000 words
Price(USD)
200.0
Implemented on
2023-11-27
Delivery
via email in 1~3 business day
Detail of GB/T 43295-2023
Standard No.
GB/T 43295-2023
English Name
Education and learning services—Requirements for distance learning
GB/T 43295-2023 Education and learning services - Requirements for distance learning
1 Scope
This document specifies requirements for distance learning services not specified in GB/T 37709-2021.
It is applicable to any distance learning services that are addressed to learners themselves as well as to sponsors who are acquiring the services on behalf of the learners.
In cases where the distance learning services are provided by an organization that delivers other methods of learning services, this document only applies to distance learning services.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content constitutes requirements of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.
GB/T 37709-2021 Learning services outside formal education - Service requirements (ISO 29993:2017, IDT)
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
3.1
distance learning services
sequence of activities, designed to enable learning, delivered while learners and facilitators are separated by time, space or both
Example: Correspondence courses, digital learning, online learning, mobile learning.
3.2
distance learning service provider; DLSP
organization or individual providing distance learning services (3.1), including any associates involved in the provision of the distance learning services
3.3
curriculum
course of study prepared by the distance learning service provider (3.2) which describes the aims, content, learning outcomes, learning and teaching methods, the amount of time required and assessment processes
[SOURCE: ISO 29995:2021, 3.6.6, modified]
3.4
evaluation
systematic gathering of information in order to make decisions about possible adjustments to the distance learning service
[SOURCE: ISO 29995:2021, 3.5.2, modified]
3.5
instructional designer
person who crafts content for a learning experience, using systematic methodologies and instructional theory
Note: Instructional designers may work alone or lead teams that include writers, editors, graphic designers, artists, subject matter experts, assessment specialists and other professionals tasked with the work of content and curriculum development. In a small enterprise or institution, a single individual may play the roles of both instructional designer and facilitator.
3.6
learner
person engaged in distance learning
[SOURCE: ISO 29995:2021, 3.2.8, modified]
3.7
learning
acquiring knowledge, behaviour, skills, values, preferences or understanding
[SOURCE: ISO 29995:2021, 3.3.2]
3.8
learning environment
physical or virtual environment in support of a learner
[SOURCE: ISO/IEC 2382-36:2019, 3.3.5]
3.9
technical literacy
ability to use, manage, understand and assess technology
3.10
sponsor
organization or individual that acquires a distance learning service (3.1) on behalf of learners, provides financial or other support for them or has a vested interest in the outcome of the learning
Example: Corporations, government agencies, persons.
[SOURCE: ISO 29995:2021, 3.2.17, modified]
3.11
facilitator
person who works with learners to assist them with learning (3.7)
Note: A facilitator is also often referred to as a teacher, a trainer, a coach, a tutor or a mentor.
[SOURCE: ISO 29995:2021, 3.11]
3.12
learner support
assistance provided to help learners with their learning (3.7)
Note: Learner support may be provided by administrators, counsellors, technical support staff, facilitators or technology (e.g. artificial intelligence).
4 General information provided by the DLSP
4.1 The general information provided by the DLSP shall meet the general requirements except GB/T 37709-2021, 4.2 a).
4.2 The DLSP shall provide information on learner support and learning environment.
5 Proposal development
5.1 The proposal development shall meet the general requirements as detailed in GB/T 37709-2021, Clause 5.
5.2 When learning takes place via a technology interface, DLSP shall provide the following:
——technical prerequisites to access and fully use the interface;
——technical support policy.
5.3 The DLSP should provide a trial period.
6 Information provided prior to the acquisition of the distance learning services
6.1 The information provided prior to the acquisition of the distance learning services shall meet the general requirements as detailed in GB/T 37709-2021, Clause 6.
6.2 The DLSP shall provide a personal data protection policy.
6.3 The DLSP shall provide information regarding its learner support, including:
——the type of learner support (synchronous, asynchronous or both);
——how to access learner support (e.g. phone numbers, email addresses);
——when learner support is available (e.g. days and hours of availability);
——a learner-support response policy (e.g. estimated response times).
6.4 The DLSP shall specify minimum requirements for the environment where the distance learning takes place.
7 Needs analysis
7.1 The needs analysis shall meet the general requirements as detailed in GB/T 37709-2021, Clause 7, except for GB/T 37709-2021, 7.2.
7.2 Prior to delivering distance learning services, the learning needs should be analysed by qualified staff, technology-based tools or both to provide learning services within the specified scope.
7.3 When learning takes place via a technology interface, DLSP needs analysis can include:
——the learner’s technological environment: what tools and media the learner has access to;
——the learner’s technical literacy.
8 Design of the distance learning services
8.1 The design of the distance learning services shall meet the general requirements as detailed in GB/T 37709-2021, Clause 8.
8.2 The distance learning service shall, where applicable:
——support personalization and adaptive learning pathways through the curriculum;
——enable active participation by learners (e.g. via participation in collaborative learning environments, participation in synchronous conversations, adherence to study plans);
——provide the design which is created by instructional designers with competences in instructional design theories and instructional design methodologies;
——regularly provide learners, facilitators, learner-support staff and learner-support tools with actionable data regarding learner progress, including guidance for how to further support the learning (e.g. scores on summative assessments, responses to free-response items, amount of time spent in the course).
8.3 The DLSP shall ensure that instructional designers construct a learning service appropriate to the goals and needs of targeted learners:
——by specifying the learning modes, media and other interactions (e.g. video, virtual reality, text) that are appropriate to the learning activity);
——by providing accessibility for individuals with special needs who require special accommodations.
Note: Special needs include disability and impairment but also giftedness.
9 Information about the distance learning services for enrolled learners or their sponsors
9.1 The information about the learning services for enrolled learners or their sponsors shall meet the general requirements as detailed in GB/T 37709-2021, Clause 9.
