Standard No.:	SB/T 10382-2004
English Name:	Service management systems specification with guidance for application
Chinese Name:	服务管理体系规范及实施指南
Chinese Classification:	A10    Commerce, Trade and Contract
Professional Classification:	SB    Professional Standard - Commercial
ICS Classification:	03.080.01 03.080.01    Services in general 03.080.01
Source Content Issued by:	Ministry of Commerce
Issued on:	2004-06-17
Implemented on:	2005-2-1
Status:	valid
Target Language:	English
File Format:	PDF
Word Count:	6500 words
Translation Price(USD):	190.0
Delivery:	via email in 1~3 business day

本标准为不同类型和不同规模的服务组织以及具有本标准所描述的接触过程的其它组织规定了服
务管理体系规范。它适用于:
a) 实施 /保持并改进服务管理体系;
b) 使组织确信能符合所声明的服务方针:
c) 向外界展示符合性;
d) 寻求外部组织对其服务管理体系的认证;
e) 对符合本标准的情况进行自我鉴定和自我声明。