Standard No.:	T/CGCC 50-2021
English Name:	Specification for measurement of shopping mall customer satisfaction
Chinese Name:	购物中心客户满意度评价规范
Chinese Classification:	A12    Supply and Use Relation
Professional Classification:	T/    Social Organization Standard
ICS Classification:	03.080.01 03.080.01    Services in general 03.080.01
Source Content Issued by:	CGCC
Issued on:	2021-03-30
Status:	valid
Target Language:	English
File Format:	PDF
Word Count:	10500 words
Translation Price(USD):	315.0
Delivery:	via email in 1~5 business day

本文件规定了购物中心客户满意度评价的基本原则、评价机构要求、评价方法、调研问卷设计、抽样、数据处理及质量控制、实施过程、回访、数据分析、结果呈现、改进等内容。
本文件适用于第三方机构开展客户满意度评价，购物中心内部进行客户满意度调研可参考。