Standard No.:	T/CHASA 017-2024
English Name:	Specification for user experience evaluation of the entire process of home appliance onsite service
Chinese Name:	家电上门服务全流程用户体验评价规范
Chinese Classification:	A20    Comprehensive Technology
Professional Classification:	T/    Social Organization Standard
ICS Classification:	03.080.01 03.080.01    Services in general 03.080.01
Source Content Issued by:	CHASA
Issued on:	2024-01-31
Implemented on:	2024-1-31
Status:	valid
Target Language:	English
File Format:	PDF

本标准规定了家电上门服务全流程评价的评价原则、服务环节要求和评价指标、建立评价体系、调查实施、数据处理、评价方法、等级划分和评价结果运用。
本标准适用于家电上门服务全流程用户体验的评价行为。