Standard No.:	T/ZJWL 002-2024
English Name:	Specification for Customer Satisfaction Evaluation of Supply Chain System Solutions
Chinese Name:	供应链系统解决方案客户满意度测评规范
Professional Classification:	T/    Social Organization Standard
ICS Classification:	03.080.01 03.080.01    Services in general 03.080.01
Source Content Issued by:	Zhejiang Logistics Association
Issued on:	2024-10-30
Implemented on:	2024-10-30
Status:	valid
Target Language:	English
File Format:	PDF

本文件规定了供应链系统解决方案客户满意度测评目标、测评内容、测评流程等，旨在通过科学、系统、规范的测评，全面评估供应链系统解决方案在各个环节的表现，确保能高效、准确地满足客户需求，提升供应链整体服务质量和客户满意度，并为持续改进提供依据。
本文件适用于所有使用供应链系统解决方案客户满意度的测评与改进。