Standard No.:	YDB 162-2015
English Name:	The technical requirement of cloud service assurance management
Chinese Name:	云服务保护管理技术要求
Chinese Classification:	M10    Communication network in general
Professional Classification:	YD    Professional Standard - Telecommunication
ICS Classification:	33.040.40 33.040.40    Data communication networks 33.040.40
Source Content Issued by:	China Telecommunications Standardization Association
Issued on:	2015-11-05
Implemented on:	2015-11-5
Status:	valid
Target Language:	English
File Format:	PDF
Word Count:	12500 words
Translation Price(USD):	375.0
Delivery:	via email in 1~5 business day

本标准规定了面向云服务保障所需的管理流程，主要包括监控管理、问题管理、事故管理、SLA管理等，并对各管理流程的运维管理角色、职责、流程、指标等进行定义。
本标准适用于开展云服务保障管理活动所需的人员及流程设置、运营支撑系统建设、运维质量评价等。